Course curriculum

  • 1

    General Contractor Course Information

    • Watch this first. Video updates

    • The 8 Steps to Success

    • Disclaimer

    • Terms

    • Intro to the GC500 Series

    • The Quick Step Sheets and How to Stay Out of Court

    • Course Objectives in 8 Steps

    • Eight Steps to Success Outline - Each chapter falls into one of these categories in construction business

    • General Contractor Table of Contents

    • Class Abbreviations

    • General Contractor 2020 Syllabus

    • GC500 Video Table of Contents January 2020

  • 2

    GC501 IGC - Intro to General Contracting

    • GC501 IGC Intro to General Contracting Table of Contents

    • GC501 Worksheet Intro to General Contracting

    • Order of Operations for Residential Builders and Remodelers

    • PM 1.1 What is Project Management

    • PM 1.2 What is it of Value to a Business

    • PM 1.3 Planning and Scheduling

    • PM 1.4 Tools for Project Management

    • PM 1.5 Co Construct

    • PM 1.6 Setting Priorities

    • BUS Business, Marketing and Sales

    • BUS Business 101 The Small Business Administrations 10 Steps to Business Start-Up

    • BUS 1.1 The Business Plan

    • BUS 1.2 Does Your Business Fill a Need

    • BUS 1.3 It Takes Talent

    • BUS 1.4 Skills Pay Bills Love Your Hobby

    • SIT 2.1 Intro to Site Prep

    • SIT 2.2 Do remodelers need to know site prep

    • SIT 2.3 Check with the city first before anything

    • SIT 2.4 Zoning is all about the city

    • BLU2 Into to the DEWALT Blueprint Reading Professional Reference (DEWALT Series) 1st Edition

    • BLU2 1.1 1.2 1.3 Blueprints and Quality

    • BLU2 1.4 Title Block

    • BLU2 1.5 Page Names and Numbers

    • BLU2 1.6 Overhead View

    • Do Not Watch the Power Point if You Want to Keep Your Sanity.

    • GC501 Intro to General Contractor Class PowerPoint

    • GC501 Intro to General Contracting Quiz

  • 3

    GC502 BLU - Blueprints

    • GC502 Blueprints Table of Contents

    • GC502 Worksheet Blueprint Reading

    • Order of Operations with Homeowners

    • Contractor Quality Levels Updated 2020

    • Business Plan 5 W's

    • Business Styles

    • PM 1.7 The Order of Operations

    • PM 1.8 How Long Does Each Task Take

    • PM 1.10 The Human Factor

    • PM 1.11 Checking Your Results

    • PM 1.12 Updating Your Plan

    • PM 1.13 Working With Your Staff

    • FRA Introduction to Framing

    • LUM 5.1 Intro to lumber and fasteners

    • LUM 5.2 Hard and soft wood

    • LUM 5.3 Why the moisture content of wood is so important

    • EXT 5 LUM 5.4 Do not use wood with defects

    • BUS 1.5 There is a specific way to win

    • BUS 1.6 Business vs Mom and Pop

    • BUS 1.7 It Takes Time

    • BUS 1.8 It's a Busy Work Week

    • BLU2 1.9 Overhead Views

    • BLU2 1.10 1.11 Detailed Perspective Drawing

    • BLU2 1.12 Sectional View Development

    • BLU2 1.13 Scale

    • BLU2 1.14 Rulers

    • SIT 2.5 We really do not know what the Corp of Engineers land is

    • SIT 2.6 Home owners association's have power

    • SIT 2.7 Historical districts are tough

    • SIT 2.8 Conservation districts are similar to historic districts

    • CON 3.1 Intro to concrete

    • CON 3.2 How concrete works

    • CON 3.3 Concrete safety

    • CON 3.4 Mixing concrete correctly

    • GC502 Reading Blueprints In Class Powerpoint

    • GC502 Reading Blueprints Quiz

  • 4

    GC503 SIT - Site Prep

    • GC503 Sit Prep Table of Contents

    • GC503 Worksheet Site Prep

    • PM 2.1 The Spreadsheet or Software

    • PM 2.2 The Wish List

    • PM 2.3 The Contractors List

    • PM 2.4 Planning the Job

    • PM 2.5 Scheduling the Job

    • BUS 1.9 How's the Family - Make Boundaries

    • BUS 1.10 Marketing your Business

    • BUS 1.11 Sales

    • BUS 1.12 Hiring the Right People

    • SIT 2.9 Order of operations for site prep

    • SIT 2.10 What are developers

    • SIT 2.11 Do developers need permits?

    • SIT 2.12 What is a survey of the land?

    • CON 3.5 Curing means its hardening

    • CON 3.6 Concrete's compression, tensile and flexural strength

    • CON 3.7 Two types of house foundations

    • CON 3.8 Why insist on soil samples

    • CON 3.9 Utility Locates

    • CON 3.10 Why we hire a concrete contractor

    • BLU2 1.16 Showing Dimensions

    • BLU2 1.17 Sections

    • BLU2 1.18 1.19 Diagrams

    • LUM 5.5 Two ways to dry lumber

    • LUM 5.6 Why read the lumber labels

    • LUM 5.7 Lumber sizing A 2x4 is not a 2x4

    • EXT 5 LUM 5.8 Intro to structural panels

    • LUM 5.9 What is plywood

    • GC503 Class PowerPoint

    • GC503 Quiz Site Prep

  • 5

    GC504 CON - Concrete

    • GC504 Concrete Table of Contents

    • GC504 Worksheet Concrete

    • Concrete In its simplest form

    • PM 2.6 The Critical Path

    • PM 2.7 Lead and Lag time (margin)

    • PM 2.8 Wholesale takes time

    • PM 2.9 Booking Trades

    • PM 2.10 Customer Meetings

    • PM 2.11 Milestones

    • PM 2.12 Deliverables

    • BUS 2.1 Use Market Research to Find Customers

    • BUS 2.2 Demand

    • BUS 2.3 Market Share

    • BUS 2.4 Economic Indicators

    • BUS 2.5 Location

    • BUS 2.6 Market Saturations

    • BUS 2.7 Pricing

    • BLU2 1.20

    • BLU2 1.21 - 1.25 Symbols

    • BLU2 1.26

    • SIT 2.13 How are plot plans and site plans different?

    • SIT 2.14 Platt plan numbers are required on every project

    • SIT 2.15 First you need to clear the land

    • CON 3.11 Footers and trenches

    • CON 3.12 Concrete forms

    • CON 3.13 Gravel

    • CON 3.14 Vapor Barrier

    • CON 3.15 Termites and bugs

    • CON 3.16 MEP mechanicals, electric and plumbing

    • CON 3.17 Rebar, mesh and post tension cables

    • LUM 5.10 What is oriented strand board (OSB)

    • LUM 5.11 How beams hold everything up

    • LUM 5.12 Intro to fasteners

    • LUM 5.13 How are adhesives fasteners

    • LUM 5.14 What is structural and non-structural

    • GC504 TOC Concrete - Sheet1

    • CST 1-2-1 The D Personality

    • CST 1-2-3 D Weaknesses

    • CST 1-2-4 How to Work With a D Personality

    • CONT 1.7 Contract meeting wth Customers

    • CONT 1.8 Sub contractor contracts

    • CONT 1.10 Change Orders

    • CONT 1.9 Supplier Contracts

    • CONT 1.11 Additions

    • CONT 1.12 Penalties and Problems

    • GC504 Concrete In Class PowerPoint

    • GC504 Concrete Quiz

  • 6

    GC505 CST 1 - Customer Service 1 DISC and Selling Different Styles of Personalities

    • GC505 Cust 1 Customer Service DISC Table of Contents

    • GC505 CST Customer Service DISC Worksheet

    • 13 Tools for Resolving Conflict in the Workplace

    • PM 3.1 Intro to the 3 Phases of Construction

    • PM 3.2 Part 1 Design Phase - The idea

    • PM 3.3 Pat 2 Connecting

    • PM 3.4 Part 3 Preliminary Meeting

    • PM 3.5 Part 4 The Design or Bidding Contract

    • BUS 2.8 Direct Research

    • BUS 2.9 Surveys

    • BUS 2.10 Questionnaires

    • BUS 2.11 Focus Groups

    • BUS 2.12 In-depth Interviews

    • SIT 2.16 What is rough grading the land and why do we need it?

    • SIT 2.17 Municipal utilities come first

    • SIT 2.18 Franchise utilities come after the roads

    • SIT 2.19 When do developers sell the lots

    • BLU 2 1.27 1.28 Window and Door symbols

    • BLU2 1.39 Standard Shapes and Sizes of Blocks and Bricks

    • BLU2 1.30 Hidden Lines

    • BLU2 - 1.31 Broken Lines

    • EXT 3 CON 3.18 Placing the concrete

    • CON 3.19 Slump test

    • CON 3.20 Vibrating the air out

    • CON 3.21 Screeding and floating

    • CON 3.22 Finishing the Slab Surface

    • CON 3.23 Finishing the Slab Surface

    • CON 3.24 Calling your own order

    • EXT 6 FRA 6.1 Intro to framing

    • FRA 6.2 Framing for different foundations

    • FRA 6.3 Platform and balloon framing

    • FRA 6.4 Parts of the wall

    • FRA 6.5 Top and Bottom Plates

    • CST 1-3-1 The I personality

    • CST 1-3-3 The I Personality Weaknesses

    • CST 1-3-4 How to Work With a I Personality

    • CONT 2.1 Will a Contract Make People Pay Me

    • CONT 2.2 I Need Money and I am Afraid This Will Cost Me a Job

    • CONT 2.3 What if They Wont Follow the Contract

    • CONT 2.4 Customer Led Contracts

    • CONT 2.5 What Level of Detail Do I Need

    • CONT 2.6 Opening Paragraph

    • GC505 Customer Service1 DISC Class PowerPoint

    • GC505 CST Customer Service DISC

  • 7

    GC506 FRA - Framing

    • GC506 Framing Table of Contents

    • GC506 Worksheet Framing

    • Light Framing Basics

    • Steps for Framing a Platform House on Slab

    • Sample Specifications of APA sheathing

    • PM 3.6 Part 5 Design and Bidding Process

    • PM 3.7 Part 6 Scope Of Project

    • PM 3.8 Part 7 The Construction Contract

    • PM 3.9 Part 8 The Construction Phas

    • BUS 2.13 Competitive Analysis

    • BUS 2.14 Market Share

    • BUS 2.15 Strengths and Weaknesses

    • BUS 2.16 Your Window of Opportunity to Enter the Market

    • SIT 2.20 Do you really want to be a developer?

    • SIT 2.21 Why use an architect before buying the land?

    • SIT 2.22 What does an engineer do when prepping the land

    • SIT 2.23 Soil Samples

    • BLU2 1.32 Topographic Lines

    • BLU2 1.33 Contouring LInes

    • BLU2 1.34 Illustrating Colors

    • BLU2 1.35 Details

    • BLU2 1.36 Anchor Bolts

    • BLU2 1.37 Installing Electrical in Cinder Block Walls

    • BLU2 1.38 1.39 Cinder Block Sizing

    • CON 4.1 Other uses

    • CON 4.2 Floor leveling

    • CON 4.3 Drypack for showers

    • CON 4.4 Thinset for tile

    • FRA 6.6 What are headers

    • FRA 6.7 What are joists

    • FRA 6.8 Beams and spans

    • FRA 6.9 Rafters and Trusses

    • FRA 6.10 Load, lift and fasteners

    • CST 1-4-1 The S Personality

    • CST 1-4-2 The S Personality Waeknesses

    • CST 1-4-4 How to Work With a S Personality

    • CONT 2.7 Policies and Procedures

    • CONT 2.8 Scope of Project

    • CONT 2.9 Time lines

    • CONT 2.10 Delays and Special Conditions

    • CONT 2.11 Conflict Resolution

    • CONT 2.12 Reality - Penalties

    • CONT 2.13 Signature page 2 names

    • GC506 Framing PowerPoint

    • GC506 Framing Quiz

  • 8

    GC507 PM - Project Management

    • GC507 Project Management Table of Contents

    • GC507 Worksheet Project Management

    • Intro Project Manager

    • PM 3.10 Part 9 The Job Site Set Up

    • PM 3.11 Part 10 Schedules and Project Management

    • PM 3.12 Part 12 Running the Job

    • PM 3.13 Part 13 Customers and Changes

    • PM 3.14 Part 14 The Warranty Phase

    • BUS 2.18 Any Barriers That May Hinder You as You Enter the Market

    • BUS 2.19 Indirect or Secondary Competitors Who May Impact Your Success

    • BUS 2.20 Porter's 5 Forces Analysis

    • BUS 2.21 Free Small Business Data and Trends

    • SIT 2.24 Blueprints for site prep

    • SIT 2.25 Locates

    • SIT 2.26 Selling the Lots

    • SIT 2.27 Temporary utilities

    • SIT 2.21 Do you really want to be a developer?

    • BLU2 1.40 1.41 Sections

    • BLU2 1.42 Cross Section of a Block Wall

    • BLU2 1.43 Schedules

    • BLU2 1.44 Finish Schedule

    • BLU2 1.45 Room Finish Schedule

    • BLU2 1.46 1.47 1.48 Different Types of Schedules

    • CON 4.5 Stone fireplaces

    • CON 4.6 Masonry

    • CON 4.7 Flatwork

    • FRA 7.1 Best carpentry book ever?

    • FRA 7.2 Rough and finished heights

    • FRA 7.3 Load bearing and non bearing walls

    • FRA 7.4 Stud Spacing and On Center

    • FRA 7.5 Rough Openings for Doors and Windows

    • CST 1.5.1 The C Personality

    • CST 1.5.2 The C Personality Weaknesses

    • CST 1.5.4 How to Work With a C Personality

    • CONT 3.2 What is in the Proposal Contract

    • CONT 3.3 How do I Sell a Proposal Contract

    • CONT 3.4 What is in the Construction Contract

    • CONT 3.5 How do I Sell a Construction Contract

    • CONT 3.6 How Do I Change My Business Style

    • CONT 3.7 Pre Design and Pre Construction Meetings

    • GC507 in Class PowerPoint

    • GC507 Project Management Quiz

  • 9

    GC508 CONT - Contracts

    • GC508 Contracts Table of Contents

    • GC508 Worksheet Contracts

    • National Association of Home Builders NAHB web site for contract templates and builder books

    • PM 4.1 Intro to the 3 Phases of Construction

    • PM 4.2 Part 1 Design Phase - The idea

    • PM 4.3 Pat 2 Connecting

    • PM 4.4 Part 3 Preliminary Meeting

    • PM 4.5 Part 4 The Design or Bidding Contract

    • BUS 3.1 Business Plans Help Run Your Business

    • BUS 3.2 Pick a Plan

    • BUS 3.3 Traditional Plans

    • BUS 3.4 Executive Summary

    • BUS 3.5 Company Descriptions

    • BUS 3.6 Market Analysis

    • BLU 2-.1 - 2.6 Specifications

    • BLU2 2.7 - 2.11 Specification Sections

    • BLU2 2.12 - 2.18 General Contractor's Checklist

    • National Home Builders Association Accounting Codes for Your Punch Lists

    • FRA 7.6 Top plates and bottom plates details

    • FRA 7.7 How to build corners

    • FRA 7.8 Level and plumb

    • EXT 7 FRA 7.9 What is blocking and when do we need it

    • FRA 7.10 How to remove a load bearing wall

    • CONT 4.2 What is Your Budget

    • CONT 4.3 Do You Have a Staff of Family Helping

    • CONT 4.4 How Much Time Do You Have

    • CONT 4.5 CoConstruct

    • DES 1 What is a Interior Designer

    • GC508 Contracts in Class PowerPoint

    • GC508 Contracts Quiz

  • 10

    GC509 DES - Designer/ APP - Appliances

    • GC509 Appliances/Designers Table of Contents

    • GC Worksheet Designer Appliances

    • Sample of an appliance specification, installation and detail document

    • PM 4.6 Part 5 Design and Bidding Process 1

    • PM 4.8 Part 7 Scope Of Project

    • PM 4.9 Part 8 The Construction Contract

    • PM 4.10 Part 9 The Construction Phase

    • BUS 3.7 Organization and Management

    • BUS 3.8 Service or Product LIne

    • BUS 3.9 Marketing and Sales

    • BUS 3.10 Funding Request

    • BUS 3.11 Financial Projections

    • BUS 3.12 Appendix

    • BLU2 3.1 - 3.4 Abbreviations and Symbols

    • BLU2 2.8 3.9 Contour Lines

    • BLU2 3.5 -3.6 Legal Descriptions

    • BLU2 3.10 3.11 Site Plans

    • BLU2 3.12 3.13 Detailed Site Plan

    • BLU2 3.14 -3.22 Symbols

    • PLU 10.1 Intro to Plumbing

    • PLU 10.2 Incoming Pipes

    • PLU 10.3 Outgoing Pipes

    • PLU 10.4 Vents

    • CST 2-1-4 What is EQ Overview

    • CST 2-1-5 Why Does EQ Matter

    • CST 2-1-6 How Important is Your EQ

    • CST 2-1-7 IQ vs EQ

    • APP 6.1 Intro to Appliances /Quality Levels of Appliances

    • APP 6.2 Install, dedicated circuits and codes

    • APP 6.3 Measuring

    • APP 6.4 Ordering

    • APP 6.5 Style

    • CONT 4.6 Smart Sheets

    • CONT 4.7 Chief Architect

    • CONT 4.8 Spreadsheets

    • CONT 4.9 Word Document

    • CONT 4.10 Pre made contracts

    • CONT 4.11 Lawyers

    • DES 1.2 Parts of Design

    • Interior Design Concepts from The Spruce

    • GC509 Design and Appliances In Class PowerPoint

    • GC509 Design and Appliances Quiz

  • 11

    GC510 PLU - Plumbing

    • GC510 Plumbing Table of Contents

    • GC510 Worksheet Plumbing

    • Plumbing PDF

    • Plumbing PVC Gluing Steps

    • PM 4.11 Part 10 The Job Site Set Up

    • PM 4.12 Part 11 Schedules and Project Management 1

    • PM 4.13 Part 12 Schedules and Project Management 2

    • PM 4.14 Part 13 Running the Job

    • PM 4.15 Part 14 Customers and Changes

    • PM 4.16 Part 15 The Warranty Phase

    • BUS 3.13 Lean Startup Format

    • BUS 3.14 Key Partnerships

    • BUS 3.15 Key Activities

    • BUS 3.16 Key Resources

    • BUS 3.17 Value Proposition

    • BUS 3.18 Customer Relationships

    • BLU2 4.1 Architectural Drawings

    • BLU2 4.2 Basement Plan

    • BLU2 4.3 Foundation Plan

    • BLU2 4.4 Footing Plan

    • BLU2 4.5 Footing and Wall Detail

    • BLU2 4.6 Footing Detail

    • BLU2 4.7 Foundation Wall Detail

    • BLU2 4.8 Slab Detail

    • BLU2 4.9 Floor Plan

    • PLU 10.5 DWV DFU

    • PLU 10.6 Cutting, Gluing Soldering and Connecting

    • PLU 10.7 The Problem with Remodeling

    • PLU 10.8 Ordering and Scheduling

    • PLU 10.9 Checking Before They Go

    • CST 2-2-1 It Feels Like

    • CST 2-2-2 Emotions

    • CST 2-2-3 Logic

    • CST 2-2-4 2 Broke Girls

    • WEA 8.1 Intro to Weather Proofing

    • WEA 8.2 House wrap

    • WEA 8.3 Weatherization panels

    • WEA 8.4 Weatherproofing Windows and Doors

    • WEA 8.5 New Build Vs Remodeling

    • APP 6.6 Cooktops

    • APP 6.7 Ovens

    • APP 6.8 Ranges

    • APP 6.9 Vent Hoods

    • APP 6.10 Refrigerators

    • CONT 5.1 The Value of Documentation

    • CONT 5.2 Change Order Customer Info

    • CONT 5.3 Change Order Description

    • CONT 5.4 Change Order Cost Change

    • CONT 5.5 Change Order Time Addition

    • GC510 Plumbing in Class Powerpoint

    • GC510 Plumbing Quiz

  • 12

    GC511 CST 2 - Customer Service Emotional Intelligence

    • GC511 Customer Service 2 Emotional Intelligence Table of Contents

    • GC511 Worksheet EQ and Sales

    • WAT 1 Traditional Showers and Why They All Fail

    • BUS 3.19 Customer Segments

    • BUS 3.20 Channels

    • BUS 3.21 Cost Structure

    • BUS 3.22 Revenue Streams

    • BUS 3.23 SWOT Analysis

    • BLU2 4.10 Floor Framing Plan

    • BLU2 4.11 Floor Framing Detail

    • BLU2 4.12 Stairway Detail

    • BLU2 4.13 Framing Elevation

    • BLU2 4.14 Differing Levels

    • BLU2 4.15 Differing Levels

    • CST 2-3-1 We All Know This Guy

    • CST 2.3.2 Signs For Low EQ

    • CST 2.3.3 Who Owns the Room

    • CST 2.3.4 Signs of High EQ

    • CST 2.3.5 How to Improve Your EQ

    • APP 6.11 Microwaves

    • APP 6.12 Dishwashers

    • APP 6.13 Wine Firdges

    • APP 6.14 Ice Makers

    • CONT 5.6 Additions Description

    • CONT 5.7 Addition Cost Information

    • CONT 5.8 Addition Time Information

    • CONT 5.9 Leaving Change Orders and Additions in the Folder

    • CONT 5.10 Being Paid Immediately

    • GC511 EQ and Sales Quiz

  • 13

    GC512 WEA - Weatherproofing

    • GC512 Weatherproofing Table of Contents

    • GC512 Worksheet Weatherproofing

    • BUS 4.1 Determine How Much You'll Need

    • BUS 4.2 Fund Your Business Yourself With Self-Funding

    • BUS 4.3 Get Venture Capital from Investors

    • BUS 4.4 Crowd Funding

    • BLU2 4.16 Exterior Elevation Detail

    • BLU2 4.17 Finish Elevation

    • BLU2 4.18 Exterior Elevation

    • BLU2 4.19 Siding Detail

    • BLU2 4.20 Siding Detail

    • BLU2 4.21 Curtain Wall Detail

    • BLU2 4.22 Roof Plan

    • BLU2 4.23 Roof Pitch

    • BLU2 4.24 4.25 Flat Roof Detail

    • WEA 8.1 Intro to Weather Proofing

    • WEA 8.2 House wrap

    • WEA 8.3 Weatherization panels

    • WEA 8.4 Weatherproofing Windows and Doors

    • WEA 8.5 New Build Vs Remodeling

    • CONT 6.1 Yes With Consequences

    • CONT 6.2 Even Nice People Need Boundries

    • CONT 6.3 Most Contractors Need Written Boundries

    • CONT 6.4 Hiring a Helper to Enforce Contracts

    • CONT 6.5 NARI, NAHB, DBA

    • CONT 6.7 Signing Off

    • CONT 6.10 Documents and Daily Logs

    • GC512 Weatherproofing In Class PowerPoint

    • Tyvek Installation Videos and PDF

    • Huber Zip Sheathing Panels Installation Videos and PDF

    • GC512 Weatherproofing Quiz

  • 14

    GC513 WAT- Waterproofing

    • GC513 Waterproofing Table of Contents

    • GC513 Worksheet Waterproofing

    • 13 Tools for Resolving Conflict in the Workplace

    • Schluter Waterproofing Steps

    • Schluter Pan and Drain Steps

    • Schluter Drain System

    • Installing a Custom Shower Pan Steps

    • Red Guard Steps

    • WAT 1.2 Schluter Waterproofing Shower Kit Video

    • WAT 1.3 Thinset

    • BUS 4.5 Get a Small Business Loan

    • BUS 4.6 Use the SBA's Lender Match

    • BUS 4.7 The SBA's Investment Programs

    • BUS Business Review - Products or Services

    • BUS Business Review - Quality Levels

    • BLU2 4.26 Drawing Conventions and Symbols

    • BLU2 4.27 Drawing Conventions and Symbols

    • BLU2 4.28 Drawing Conventions and Symbols

    • BLU2 4.29-4.32 Drawing Conventions and Symbols 4

    • CIT 1.1 Intro to Cities Permits and Inspections

    • CIT 1.2 Checking with the City Before Buying the Land

    • CIT 1.3 What is a Permit?

    • EST 1.1 Estimates and Allowances

    • EST 1.2 Proposals

    • EST 1.3 The Level of Detail

    • EST 1.4 What you Show the Customer

    • EST 1.6 How to Draw the Project with Notes

    • CST 3.2.5 Understand Everyone's Interest in the Choice You Make

    • CST 3.2.6 Clarifying the Disagreement - What is the Real Problem?

    • CST 3.2.7 Write Down the Solution and Revisit it in a week

    • GC513 Waterproofing In Class PowerPoint

    • GC513 Waterproofing Quiz

  • 15

    GC514 CST 3 - Customer Service Problem Solving Conflict Resolution

    • CST3 Customer Service Problem Solving Table of Contents

    • GC514 Worksheet Problem Solving Conflict Resolution

    • Problem Solving exercise (1)

    • Checking in on Your Gaols and Problem Solving

    • WAT 1.4 Drains

    • BUS 5.1 Know the Difference Between Buying Franchising and a Business

    • BUS 5.2 A Franchising Has Guidance But Not Control

    • BUS 5.3 Buying Has Control But Not Guidance

    • BUS 5.4 Consider This Before Franchising or Buying

    • BUS 5.5 Pick The Right Franchise For You

    • BLU2 4.33 Symbols for Stairs

    • BLU2 4.34 4.35 Symbols for Walls, Windows, and Openings

    • BLU2 4.36 4.37 Window and Door Symbols

    • BLU2 4.38 Door Schedule

    • BLU2 4.39 Symbols for Chimneys and Fireplaces

    • BLU2 4.40-54 Materials Symbols

    • BLU2 5.1-5.9 Structural Drawings

    • CIT 1.4 What is an Inspection?

    • CIT 1.5 What are Building Codes

    • CIT 1.6 The City Website

    • CST 3.3 .1 Setting Policies

    • CST 3.3.2 Clarifying Expectations

    • CST 3.3.3 Who Makes to Final Call

    • CST 3.3.4 Using Your EQ

    • CST 3.3.5 Not Getting There in the First Place

    • EST 1.7 How to Label Rooms

    • EST 1.8 How to Draw Elevations

    • EST 1.9 Taking Pictures and Forgetting Information

    • EST 1.10 Don't Forget List

    • EST 1.11 What is Touching

    • EST 1.12 Opening Wholesale Accounts

    • GC514 Customer Service and Problem Solving In Class Powerpoint

    • GC514 Problem Solving Conflict Resolution Quiz

  • 16

    GC515 CIT - Cities Permits and Inspections

    • GC515 Cities, Permits and Inspections Table of Contents

    • GC515 Worksheet Cities, Permits and Inspections

    • City Permits and Inspections Order of Operations

    • Sample of Dallas Municipal Codes

    • Sample of Dallas IRC Amendments 01-25-2017

    • Sample General Contractor Registration Form 10-16-2017

    • Sample building permit application

    • Sample Building Permit Application

    • Sample Fees Rev 08-07-2015

    • WAT 1.5 Shower Trays

    • BUS 5.6 Buying an Existing Busienss

    • BUS 5.7 Franchise Considerations coming soon

    • BUS 5.8 Business Considerations

    • BUS 5.9 Get Ready to Buy Your Franchise or Business

    • BLU2 6.1 - 6.3 Floor Plan

    • BLU2 6.4 6.5 Elevation and Isometric Drawings

    • CIT 1.7 The Order of Operations for Permits and Inspections

    • CIT 1.8 Applying as a Contractor

    • CIT 1.9 The Contractors List

    • INS 1.1 Intro to Insulation

    • INS 1.2 Energy Codes

    • INS 1.3 Building Envelope

    • INS 1.4 Fiberglass Batts and Rolls

    • DRY 2.1 Intro to Drywall

    • DRY 2.2 Types of Drywall

    • DRY 2.3 Tape and Bed

    • DRY 2.4 Texture

    • DRY 2.5 Conditioned Space

    • CST 3.3.6 Clarify the Disagreement

    • CST 3.3.7 Establish the Common Goal

    • CST 3.3.8 Discuss Ways to Meet the Common Goal

    • CST 3.3.9 Agree and Assign Roles for the Solution

    • EST 2.1 Estimating is Products, Labor and Mark-up

    • EST 2.2 Easy Calling Suppliers and Trades

    • EST 2.3 Estimates and Homewyse.com

    • EST 2.4 Copy others Estimates

    • EST 2.5 Make and Estimate Sheet as You Go

    • EST 2.6 Allowances Come With Time

    • EST 2.7 Allowances are Flexible

    • EST 2.8 Allowances Allow a Quick Start but Slow Job

    • 2017-fee-schedule

    • EST 2.9 Differences in Estiamtes and Allowances

    • HVAC 9.2 Code Considerations and Permits

    • HVAC 9.3 Furnaces

    • HVAC 9.4 Air Conditioner

    • GC515 Cities Permits and Inspections In Class Powerpoint

    • GC515 Cities, Permits and Inspections

  • 17

    GC516 INS - Insulation

    • GC516 Insulation Table of Contents

    • GC516 Worksheet Insulation

    • BUS 6.1 Pick Your Location

    • BUS 6.2 Research Your Business Location

    • BUS 6.3 Region Specific Expenses

    • BUS 6.4 Local Zoning Ordinances

    • BLU2 6.6 Isometrics

    • BLU2 6.7 Plumbing Schedule

    • BLU2 6.8 Plumbing Fixture Detail

    • BLU2 6.9 Standard Floor Plan

    • BLU2 6.10 Common Plumbing Measurement Terms

    • BLU2 6.11 Common Plumbing Measurement Terms

    • HVAC 9.1 Intro to HVAC

    • HVAC 9.2 Code Considerations and Permits

    • HVAC 9.3 Furnaces

    • HVAC 9.4 Air Conditioner

    • CIT 1.10 Applying for Permits

    • CIT 1.11 Paperwork to Turn in With Your Permits

    • CIT 1.12 Meeting with the City

    • INS 1.6 Rock wool

    • INS 1.7 Celluose

    • INS 1.8 Cotton

    • INS 1.9 Structurally insulated panels

    • INS 1.10 Open and closed cell spray foam

    • EST 3.1 Like a Chef Cooking a Meal

    • EST 3.2 Get paid as you go/Wedding Planning

    • EST 3.3 What you cover in a Proposal

    • EST 3.4 Things you Have to do for a Proposal

    • EST 3.5 Estimates of Time per Job

    • EST 3.6 Measure Yourself or Calls Trades

    • EST 3.7 Presentation and Final Costs

    • GC516 Insulation In Class Powerpoint

    • INS Insulation Installation Video Links

  • 18

    GC517 HVAC - Heating and Air Conditioning

    • GC517 HVAC Table of Contents

    • GC517 Worksheet HVAC

    • HVAC 9.5 Heat Pump

    • HVAC 9.6 Air Handler

    • HVAC 9.7 Tons and Seers

    • HVAC 9.8 Ducting and plenums

    • HVAC 9.9 Dampers and Unconditioned rooms vents

    • BUS 6.5 State and Local Taxes

    • BUS 6.6 State and Local Government Incentives

    • BUS 6.7 Federal Government Incentives

    • BLU2 6.12-6.35 Plumbing Symbols

    • EST 4.1 Setting up 3 types of spreadsheets

    • EST 4.2 Details for some items

    • EST 4.3 Proposal Changes

    • EST 4.4 Contingency or Change Orders

    • EST 4.5 Sub totals

    • EST 4.6 Totals

    • GC517 HVAC Video Outline - Sheet1

    • EST 4.7 What you Show the Cutomer

    • CIT 1.13 Types of Permits

    • CIT 1.14 When can you Start Work

    • CIT 1.15 Plan Changes

    • CIT 1.16 Who Pulls the Permits

    • GC517 HVAC In Class PowerPoint

    • GC517 HVAC Quiz

  • 19

    GC518 DRY - Drywall and Texture

    • GC518 Drywall and Texture Table of Contents

    • GC518 Worksheet Drywall and Texture

    • BLU - Drawing Blueprints

    • Pricing Assignment

    • BUS 7.1 Common Structures

    • BUS 7.1.2 Registering and Yyour EIN

    • BUS 7.2 Sole Propritorship

    • BUS 7.3 Partnerships

    • BUS 7.4 Limited Liability Company

    • BLU2 7.1 Intro to Mechanicals

    • BLU2 7.2-7.3 Mechanical Blueprint

    • BLU2 7.4 Heating Detail

    • BLU2 7.6-7.7 Pillow Block Detail

    • BLU2 7.8 to end of Chap 7 Mechanical Details

    • CIT 1.17 Bulk Permits

    • CIT 1.18 How Long to Wait for Permits

    • CIT 1.19 Reasons Permits are Delayed

    • CIT 1.20 Who Calls in the Inspections?

    • DRY 2.1 Intro to Drywall

    • DRY 2.2 Types of Drywall

    • DRY 2.3 Tape and Bed

    • DRY 2.4 Texture

    • DRY 2.5 Conditioned Space

    • EST 5.1 Drawing the as Built or as is Floor Plan

    • EST 5.2 OA and Rough Outline

    • EST 5.3 Door Swings and Trim

    • EST 5.4 Things to Measure

    • EST 5.5 Elevations all 4 Walls

    • EST 5.6 Measuring Cabinets

    • GC518 Drywall and Texture PowerPoint

    • GC518 Drywall and Texture Quiz

  • 20

    GC519 EST - Estimating

    • GC519 Estimating Table of Contents

    • GC519 Worksheet Estimating

    • BUS 7.5 C Corporation

    • BUS 7.6 B Corporation

    • BUS 7.7 S Corporation

    • BUS 7.8 Close Corporation

    • PAI 3.1 Intro to Paint

    • PAI 3.2 Grades of Paint

    • PAI 3.3 Water based Paint

    • PAI 3.4 Oil based Paint

    • PAI 3.5 Hybrids

    • CIT 1.21 How to Schedule and Cancel an Inspection

    • CIT 1.22 Inspection Day

    • CIT 1.23 Create a Job Site Folder

    • CIT 1.24 Paperwork You Must Have On Site

    • DRY 2.7 Blades and Tools

    • DRY 2.8 Corner Pieces

    • DRY 2.9 Fixing Framing

    • DRY 2.10 Hanging Drywall

    • EST 6.1 Intro to What Touches

    • EST 6.2 The Wish List

    • EST 6.3 A Bathroom Walkthrough

    • EST 6.4 A Kitchen Walkthrough

    • EST 6.5 A House Walkthrough

    • GC519 Estimating in Class Powerpoint

    • GC519 Estimating Quiz

  • 21

    GC520 PAI - Paint and Stain

    • GC520 Worksheet Painting

    • GC520 Painting Table of Contents

    • CASE Case Study 1 The 5 W's of Setting up Your Business

    • PAI 3.6 Wall Paint

    • PAI 3.7 Trim Paint

    • PAI 3.8 Sheens

    • PAI 3.9 Interior and Exterior Paint

    • PAI 3.10 Tools for Each Paint

    • ELE 11.1 Intro to Electric

    • ELE 11.2 Code Considerations

    • ELE 11.3 Quality

    • ELE 11.4 Electric from the Station

    • ELE 11.5 Meter

    • ELE 11.6 Breaker Box and Breakers

    • BUS 7.9 Nonprofit Corporation

    • BUS 7.10 Cooperative

    • BUS 7.11 7.12 Combine Different Business Structures

    • CIT 1.25 What are Inspectors Looking for?

    • CIT 1.26 Green, Yellow and Red Cards

    • CIT 1.27 Why Build a Relationship with the Inspectors?

    • EST 7.1 Taking Pictures

    • EST 7.2 Common Lists

    • EST 7.3 Don't Forget the New Products

    • EST 7.4 Accessories

    • EST 7.5 Measure Everything

    • EST 7.6 Put it on the Spreadsheet

    • GC520 Painting andTexturer Powerpoint

    • GC520 Painting Quiz

  • 22

    GC521 ELE - Electric

    • GC521 Electric Table of Content- Sheet1

    • GC521 Worksheet Electric

    • CASE Case Study 2 The Sales Pitch

    • PAI 3.11 Tarping and Prep

    • PAI 3.12 Paint Prep

    • PAI 3.13 Specialy Paints

    • PAI 3.14 MSDS

    • ELE 11.7 Circuits

    • ELE 11.8 House Wire

    • ELE 11.9 GFCI AFCI

    • ELE 11.10 Boxes and Junctions

    • ELE 11.11 Checking Before They Go

    • FLO 7.1 Intro to Flooring

    • FLO 7.2 Floor Considerations

    • FLO 7.3 Sub Floor

    • FLO 7.4 Measuring

    • FLO 7.5 Ordering

    • EST 8.1 Measuring

    • EST 8.2 Who is Buying What

    • EST 8.3 Customer Buying and Time Issues

    • EST 8.4 Common Markups

    • EST 8.5 Estimating Price Practice

    • BLU2 8.1 Electrical Drawings

    • BLU2 8.2 8.3 Floor Plan

    • BLU2 8.4 8.5 Commercial Plan

    • BLU2 8.6 Reflected Ceiling Plan

    • BLU2 8.7 Commercial

    • BUS 8.1 How Times Have Changed

    • BUS 8.2 Entity Name

    • BUS 8.3 Trademark

    • BUS 8.4 Do Business As DBA

    • BUS 8.5 Domain Name

    • BUS 8.6 Legal Zoom

    • GC521 In Class PowerPoint

    • GC521 Electric Quiz

  • 23

    GC522 FLO - Flooring

    • GC522 Flooring Table of contents

    • GC522 Worksheet Flooring

    • CASE 3 The Sales Call and Vetting the Customer

    • BLU2 8.13 Temporary Poles

    • BLU2 8.14 8.15 Branch Circuit Schedule

    • BLU2 8.16 Lighting Schedule

    • BLU2 8.17 Phone Riser

    • BLU2 8.18 to End Electric Symbols

    • BUS 9.1 Find Out if You Need to Register Your Business

    • BUS 9.2 Register with Federal Agencies

    • BUS 9.3 Register With State Agencies

    • BUS 9.4 Get a Registered Agent

    • BUS 9.5 File for a Foreign Qualification

    • BUS 9.6 File State Documents and Fees

    • BUS 9.7 Register With Local Agencies

    • BUS 9.8 Stay Up-to-Date With Registration Requirements

    • FLO 7.6 Polyester Carpet

    • FLO 7.7 Nylon Carpet

    • FLO 7.8 Wool Carpet

    • FLO 7.9 Carpet Binding

    • FLO 7.10 Hardwood Floors

    • FLO 7.11 Enginered Wood Floors

    • QC Intro to Quality Control

    • SAL Sales 1.1 Intro the Book the Psychology of Selling

    • GC522 Flooring PowerPoint

    • GC522 Flooring Quiz

  • 24

    GC523 WIN - Windows and Doors

    • GC523 Windows and Doors Table of Contents

    • GC523 Worksheet Windows and Doors

    • Vetting the customer and the first phone call 2 compressed

    • BUS 10.1 Get a Federal Tax ID Number

    • BUS 10.2 Change or Replace Your EIN

    • BUS 10.3 Get a State Tax ID Number

    • BUS 10.4 What if You Have Not Paid PastTtaxes

    • WIN 9.1 Intro to Windows and Doors

    • WIN 9.2 Energy Codes

    • WIN 9.3 Window Materials

    • WIN 9.4 Door Materials

    • FLO 7.12 Laminate

    • FLO 7.13 Bamboo and Cork

    • FLO 7.14 Natural Tile

    • FLO 7.15 Porcelain Tile

    • FLO 7.16 Ceramic Tile

    • FLO 7.17 Concrete

    • SAL Sales 1.2 Top Performers

    • QC 1.2 Quality Control is a Choice

    • GC523 Windows and Doors Powerpoint

    • GC523 Windows and Doors

  • 25

    GC524 BUS - Business

    • GC524 Business Table of Contents

    • GC524 Worksheet Business

    • CASE The First Meeting and Taking Notes

    • BUS Chap 11 Get you Licenses

    • BUS 12.1 Open a Business bank Account

    • BUS 12.2 The Benefit of Business Bank Accounts

    • BUS 12.3 Find an Account with Low Fees and Good Benefits

    • BUS 12.4 Get the Documents You Need to Open a Business Bank Account

    • CAB 4.1 Intro to Cabinets

    • CAB 4.2 Kitchen Layouts and Design

    • CAB 4.3 Types of Wood

    • CAB 4.5 Styles of Cabienets

    • CAB 4.4 Paint and Stain

    • QC 1.3 Quality Control in Your Process

    • SAL 1.3 Sales 7 Skills of Selling

    • GC524 Business Powerpoint

    • GC524 Business

  • 26

    GC525 CAB - Cabients

    • GC525 Cabinets Table of Contents

    • GC525 Worksheet Cabinets

    • CASE The Presentation

    • BUS 13.1 Get Business Insurance

    • BUS 13.2 Pick the Types of Business Insurance you Need

    • BUS 13.3 13.4 Types of Business Insurance

    • CAB 4.6 Levels of Cabinets

    • CAB 4.7 What Comes With it

    • CAB 4.8 Types of Companies

    • CAB 4.9 Order of Operations

    • CAB 4.10 Measuring

    • QC Quality Control 3.1 - 3.6

    • QC Quality Control 3.6 - 3.12

    • SAL Sales 1.4 Setting Solid Goals

    • GC525 Cabinets Powerpoint

    • GC525 Cabinets Quiz

  • 27

    GC526 HOM - Home Automation / QC - Quality Control

    • GC526 Home Automation and QC Table of Contents

    • GC526 Worksheet Home Automation and QC

    • CASE 1.7 Pre Construction Work and the Proposal

    • CAB 4.11 Accessories

    • CAB 4.12 Waiting Times

    • CAB 4.13 Installations

    • COU 5.1 Into to Counters

    • COU 5.2 2cm 3cm Edges and Materials

    • COU 5.3 Prep for Counters

    • COU 5.4 Lamintes

    • COU 5.5 Granite

    • COU 5.6 Quartz

    • QC 4.1 - 4.8 Quality Control in All Processes

    • SAL 1.5 Customer Needs

    • GC526 Home Automation and QC Powerpoint

    • GC526 Home Automation and QC Quiz

  • 28

    GC527 COU - Counters

    • GC527 Counters Table of Contents

    • GC527 Worksheet Counters

    • CASE 1.8 Trade Days

    • COU 5.7 Quatzite

    • COU 5.8 Marble

    • COU 5.9 Soapstone

    • COU 5.10 Slate

    • COU 5.11 Wood

    • COU 5.12 Stainles Steel

    • QC 5.1 Traditional Quality Control

    • QC 5.2 Traditional Quality Control

    • QC 5.3 Aim For Perfection

    • QC 5.4 Economic Benefits

    • QC 5.5 QC Employee and Contractor Buy In

    • QC 5.6 Reputable Contractors

    • QC 5.7 The Good Foreman

    • SAL 1.6 Action Plan

    • GC527 Counters Powerpoint

    • GC527 Counters Quiz

  • 29

    GC528 CAR - Carpentry

    • GC528 Carpentry Table of Contents

    • GC528 Worksheet Carpentry

    • CASE1.8 Walk Through the Project Schedule

    • CASE 1.9 The Customer and Shopping

    • COU 5.13 Glass

    • COU 5.14 Concrete

    • COU 5.15 Measuring

    • COU 5.16 Order of Operations Template and Fabrication

    • COU 5.17 Installations

    • COU 5.18 Slab Size

    • MAS 11.1 Intro to masonry

    • MAS 11.2 How walls and brick work

    • MAS 11.3 Brick terminology

    • MAS 11.4 Brick functions

    • MAS 11.5 Bonds

    • QC 6.1-6.11 Final Words

    • CAR 11.1 Intro to Carpentry

    • CAR 11.2 Measuring

    • CAR 11.3 Installations

    • CAR 11.4 Types of Wood

    • CAR 11.5 MDF

    • CAR 11.6 Stairs

    • SAL 1.7 Getting More Sales

    • Working with Problem Customers

    • GC528 Carpentry Powerpoint

    • Carpentry Quiz

  • 30

    GC529 MAS - Masonry

    • GC529 Masonry Table of Contents

    • GC529 Worksheet Masonry

    • CASE 1.10 The Construction Contract

    • MAS 11.6 Brick ties

    • MAS 11.7 Mortar

    • MAS 11.8 Weep holes

    • SAL 1.8 Four Keys to Strategic Selling

    • CAR 8.7 Baseboards

    • CAR 8.8 Wainscot and Panels

    • CAR 8.9 Chair Rails

    • CAR 8.10 Crown

    • CAR 8.11 Coffers

    • CAR 8.12 Door Trim

    • GC529 Masonry Powerpoint

    • GC529 Masonry Quiz

  • 31

    GC530 RES - Resource Control

    • GC530 Resource Control Table of Contents

    • GC530 Worksheet Resource Control

    • CASE 1.11 Change Orders and Additions

    • RES 1.2 Controlling Product Costs

    • Qualifying Subs so They Stay

    • What is the Difference Between a Sub Contactor and an Employee

    • SID 10.1 Intro to siding

    • SID 10.2 Vinyl siding

    • SID 10.3 Real wood siding

    • SID 10.4 Cement board

    • SID 10.5 Stucco

    • Review Wall Framing

    • SAL 1.9 Creative Selling

    • Class Review 1-10

    • GC530 Resource Control Powerpoint

    • GC530 Resource Control Quiz

  • 32

    GC531 SID - Siding

    • GC531 Siding Table of Contents

    • GC531 Worksheet Siding

    • CASE 1.12 Rainy Days and No Pay - Policies

    • SID 10.5 Stucco

    • SID 10.6 Engineered wood

    • SID 10.7 Synthetic stone

    • SID 10.8 Tru Exterior

    • ROO 12.1 Types of roofs

    • ROO 12.2 Roof coverings

    • ROO 12.3 Roof pitch

    • ROO 12.4 Roof decking

    • ROO 12.5 Underlayment

    • ROO 12.6 Flashing

    • Class Review 11-20

    • Job Positions in Residential Construction

    • RES 1.3 Controlling Labor Costs

    • SAL 1.10 Your Sales Presentation

    • GC531 Siding Powerpoint

    • GC531 Siding Quiz

  • 33

    GC532 ROO - Roofing

    • GC532 Roofing and Gutters Table of Contents

    • GC532 Roofing and Gutters Worksheet

    • CASE 1.13 The Bathroom Design, Estimate and Process

    • GUT 13.1 Intro to Gutters

    • GUT 13.2 Gutter Materials

    • GUT 13.3 Measuring for rainfall

    • GUT 13.4 Gutter sizing and types

    • GUT 13.5 Slopes

    • GUT 13.6 downspouts

    • GUT 13.7 Seamless gutters

    • GUT 13.8 French drains

    • ROO 12.7 Drip caps

    • ROO 12.8 Starter course

    • ROO 12.9 Fasteners

    • ROO 12.10 Adhesives and sealers

    • EXT 12 ROO 12.11 Non combustibles

    • Class Review 21-32

    • SAL 1.11 The Power of Suggestion

    • Job Options in Residential Construction

    • GC532 Roofing and Gutters Powerpoint

    • GC532 Roofing and Gutters Quiz